Terms of service

Holdfast is a guided document generation tool for landlords in England. It helps you identify Section 8 grounds, check prerequisites, calculate notice periods and produce Form 3A notices. It is not a law firm and does not provide legal advice. See our not legal advice page for the full position.

You must be at least 18 years old to use this service. By creating an account you confirm that the information you provide is accurate and that you will use the service only in connection with residential tenancies in England.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must not share your account or use it on behalf of another person without their knowledge.

Prices are as stated on the pricing page at the time of purchase. All payments are processed by Stripe.

Subscriptions (Pro monthly / annual)

• Subscriptions renew automatically at the end of each billing period at the price stated when you subscribed. You will receive advance notice of any price changes.
• You may cancel at any time from your account page. Cancellation takes effect at the end of the current billing period; you retain access until then and will not be charged again.
• 14-day cooling-off right: if you are a consumer, you have the right to cancel within 14 days of subscribing without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, email hello@holdfast.app within 14 days of purchase. We will refund any payment made.

Notice pack (one-off digital content)

• The notice pack is a digital product. At checkout, you will be asked to confirm that you consent to us supplying the content immediately on payment and that you understand this means your 14-day right to cancel does not apply in respect of any content accessed. This consent is required by the Consumer Contracts Regulations 2013.
• If you do not tick that box, your 14-day right to cancel remains intact and you may request a full refund before accessing the content.
• Once you have accessed the content and given the consent above, the purchase is non-refundable.

If you are a consumer, the notice pack constitutes digital content under the Consumer Rights Act 2015. It is provided with reasonable care and skill and will be as described. If it does not meet these standards, you have statutory rights to a repair, replacement or (where neither is possible within a reasonable time or without significant inconvenience) a price reduction or refund. These statutory rights cannot be excluded.

The documents generated by Holdfast are produced from a legal dataset maintained with reasonable care. This section does not guarantee that any generated document is legally valid or appropriate for your specific circumstances — see section 6.

Holdfast is a document tool, not a legal adviser. Documents are produced from a legal dataset that has been compiled with care but which has not yet been fully verified by a solicitor. All generated notices carry a “DRAFT — NOT FOR SERVICE” watermark until solicitor sign-off is complete. You are solely responsible for verifying any document's suitability before using it. Complex situations — HMO, guarantor, disrepair history, disputed grounds — should always be reviewed by a qualified solicitor.

Nothing in these terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any statutory rights you have as a consumer under the Consumer Rights Act 2015 that cannot lawfully be excluded or limited.

Subject to the above, and to the maximum extent permitted by law, Holdfast is not liable for any loss or damage arising from your use of, or reliance on, the service — including losses caused by an invalid notice, a failed possession claim, or costs arising from court proceedings.

You must not use Holdfast to generate documents in bad faith, to harass tenants, or in connection with a tenancy you know to be unlawful. We reserve the right to suspend or terminate accounts that we reasonably believe are being misused.

We may update or discontinue features at any time. We will give reasonable advance notice of material changes that affect paid features, and will not reduce the functionality of a plan during an active billing period without offering a refund for the remaining period.

These terms are governed by the law of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in this clause affects your statutory rights as a consumer.

Questions about these terms: hello@holdfast.app.